Choose
CICI Group
For Unified Comms, Hosted Voice, MS Direct Routing, SIP Trunking
Whether your team is in the office, working remotely, or on the move, our cloud-based solutions ensure everyone stays connected and productive.
Get A Quote.
Alternatively if you would to speak to one of our specialists you can contact us at:
0116 509 5000 | hello@cicigroup.co.uk
Transform How Your Business Communicates
In today's fast-paced business environment, seamless communication isn't just a convenience, it's essential. Our unified communications platform brings together voice, video, messaging, and collaboration tools into one intelligent system, empowering your team to work smarter, respond faster, and deliver exceptional customer experiences.
Our Unified Communications Solutions
Modern businesses need communication systems that adapt to how and where people work. Whether you're replacing outdated phone lines, supporting remote teams, enhancing customer service, or integrating calling into Microsoft Teams, we have the right solution to keep your business connected and productive.
CICI Hosted Voice
Complete cloud phone systems designed for businesses of all sizes. No hardware investment required, just pure, reliable voice communication that works on any device, anywhere.
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Zero hardware costs
Eliminate expensive on-premise PBX systems and maintenance.
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Professional features
Auto-attendant, call forwarding, voicemail-to-email, and call recording.
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Mobile apps included
Take your business number with you on iOS and Android
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Quick deployment
Up and running in days, not weeks.
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Predictable pricing
Simple per-user monthly costs with no hidden fees
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Modular Approach
You only pay for the licenses that you need. We know that it is not a one size fits all solution, so you can mix and match the licenses onto one single bill to fit your business needs.
Enterprise Hosted Voice
Advanced unified communications for organisations needing contact centre capabilities alongside cloud telephony. Perfect for customer-focused teams requiring omnichannel engagement.
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Integrated contact centre
Handle voice, email, chat, and social media from one platform
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Intelligent call routing
Skills-based routing ensures customers reach the right expert
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Real-time dashboards
Monitor queue times, agent performance, and service levels
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AI-powered insights
Sentiment analysis, automated quality monitoring, and predictive analytics
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CRM integration
Connect with Salesforce, Microsoft Dynamics, and other platforms
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Workforce optimisation
Recording, quality management, and scheduling tools included
MS Teams Direct Routing
Turn Microsoft Teams into a complete business phone system. Keep the collaboration tools your team loves while adding full PSTN calling capabilities.
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Native Teams integration
Make and receive external calls directly in Teams
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Significant cost savings
Up to 50% less expensive than Microsoft Calling Plans
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Number portability
Keep your existing business numbers
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Geographic flexibility
Local numbers in multiple countries and regions
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Enhanced features
Call recording, analytics, and advanced routing beyond standard Teams
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Emergency calling
Compliant E911 services included
SIP Trunking
Bridge your existing phone system to the cloud without replacing your current hardware. The cost-effective way to modernize communications while protecting your PBX investment.
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Keep your equipment
Work with your current on-premise phone system
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Reduce costs
Save up to 60% on call charges compared to traditional lines
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Flexible capacity
Scale channels up or down based on demand
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Business continuity
Automatic failover and disaster recovery options
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Number retention
Port existing numbers seamlessly
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Future-proof
Easy migration path to full cloud when you're ready
Proven Reliability
99.99% uptime with redundant infrastructure keeping your communications always online.
Enterprise-Grade Security
End-to-end encryption and ISO 27001/SOC 2 compliance protecting your data.
Expert Support
UK-based team committed to your success from setup to optimisation.
Simple Migration
Experienced engineers handle deployment with full training included.
Future-Ready Technology
Regular updates and AI-powered innovations keeping you ahead.
Frequently Asked Questions
Here you can find some of the most common questions we receive.
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How quickly can we get up and running?
Most businesses are fully operational within 2-4 weeks, depending on the complexity of your requirements and number of users.
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What happens to our existing phone numbers?
You keep all your existing numbers. We port them to our platform so there's no disruption to your customers or business.
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Can we start small and expand later?
Absolutely. Our solutions scale seamlessly. Many customers start with a pilot group and expand as they see the benefits.
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What internet connection do we need?
We recommend a minimum of 100 Kbps per concurrent call for voice, and 1.5 Mbps per HD video stream. We can assess your current connectivity and recommend upgrades if needed.
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Is our data secure?
Yes. We employ bank-level encryption, regular security audits, and compliance with major data protection regulations including GDPR.
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What if we lose internet connectivity?
Our systems include automatic failover options, mobile apps for continuity, and call forwarding to alternative numbers to keep you connected.
Get started today!
Ready to Transform Your Business Communications?
Join the thousands of businesses already benefiting from unified communications. Let's discuss how our solutions can help your team work better together and deliver exceptional experiences for your customers.