Unite your teams and delight your customers with a cloud-based voice platform built for the modern enterprise. Get the reliability of hosted voice with the intelligence of contact centre capabilities, all in one solution.
Alternatively if you would to speak to one of our specialists you can contact us at:
0116 509 5000 | hello@cicigroup.co.uk
Why Enterprise Hosted Voice?
The perfect balance for growing businesses
You need more than basic phone service, but a full contact centre feels like overkill. Our Enterprise Hosted Voice solution delivers exactly what you need: professional-grade voice communication with built-in contact centre features that scale with your ambitions.
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AI-Powered Intelligence
Work smarter with AI that understands your business
Real-time insights, automated workflows, and intelligent assistance
Our Enterprise Hosted Voice platform harnesses AI to help your teams work more efficiently and deliver better customer experiences—without the complexity of managing AI yourself.
AI analyses caller intent, historical interactions, and agent expertise to route each call to the best-suited team member. Reduce transfers, improve first-call resolution, and ensure customers reach the right person faster.
Automatic transcription and sentiment analysis of every call. Identify coaching opportunities, track compliance, and surface customer insights without manual call review. Search across all conversations to find specific topics or issues instantly.
AI-powered forecasting helps you anticipate call volumes, optimize staffing levels, and identify trending issues before they escalate. Make data-driven decisions with confidence.
Deploy AI-powered voice bots for routine inquiries, appointment scheduling, and call qualification. Free your team to handle complex interactions while customers get instant answers 24/7.
Real-time suggestions and knowledge base recommendations pop up during live calls based on conversation context. New agents perform like veterans, and experienced agents work even faster.
AI evaluates 100% of interactions against your quality standards—not just random samples. Identify training needs, ensure compliance, and recognize top performers with objective, comprehensive data.
Track keywords, compliance phrases, and customer emotions across all calls. Spot trends, measure campaign effectiveness, and understand what's really happening in your customer conversations.
AI generates call summaries, updates CRM records, creates follow-up tasks, and categorizes interactions—eliminating manual data entry and ensuring nothing falls through the cracks.
While standard VoIP gives you basic calling features, our Enterprise Hosted Voice includes intelligent routing, queue management, call recording, and supervisor tools—features typically only found in dedicated contact centres.
No expensive hardware required. Use your existing computers, headsets, and desk phones, or we can recommend certified devices that work seamlessly with our platform.
Our platform includes automatic failover options. Calls can be forwarded to mobile phones, backup locations, or our cloud-based failover service to ensure you're always reachable.
Get started today!
Ready to Transform Your Business Communications?
See it in action Schedule a personalized demo and discover how Enterprise Hosted Voice can streamline your operations and elevate your customer experience.
