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CICI Hosted Voice
For Cloud Telephony, Meetings, Messaging, Video Conference, File Sharing, Ai Analysis
An enterprise-grade, all-in-one communication and collaboration platform that combines advanced calling, messaging, and meeting capabilities into a single, seamless solution. Powered by Cisco Webex and optimized by Gamma's award-winning network.
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Alternatively if you would to speak to one of our specialists you can contact us at:
0116 509 5000 | hello@cicigroup.co.uk
What is CICI Hosted Voice?
Powered by Webex for Gamma, CICI Hosted Voice is a robust, enterprise-grade communication and collaboration platform tailored for modern businesses. It combines advanced calling, messaging, and meeting capabilities into a single, seamless solution, all underpinned by Gamma's reliable, high-performance network and comprehensive service wrap.
Optimised for organisations that demand high security, scalability, and deep integration with existing systems, Webex for Gamma enables teams to work smarter, respond faster, and compete more effectively in today's dynamic business landscape.
The All-in-One Communication Platform
Your team gains instant access to everything they need to stay productive and connected:
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Calling Features:
- Call history and visual voicemail
- Call recording with cloud storage
- Multiple line support (personal, group, queue, shared line)
- Advanced call controls (hold, transfer, merge, conference)
- Desk phone and room device pairing
- AI-powered audio intelligence with noise removal
- Directory search and single number reach
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Meeting Capabilities:
- High-quality video conferencing for up to 1,000 participants
- Meeting transcripts and recordings
- Breakout sessions for collaborative work
- Immersive presentations and content sharing
- Elevate any call to a full meeting instantly
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Messaging & Collaboration:
- Feature-rich messaging with threading, quoting, and flagging
- Team spaces for project collaboration
- File sharing and real-time collaboration
- Integration with productivity tools
Why Choose CICI Hosted Voice?
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Unparalleled Scalability
Easily adjust your cloud services with flexible contract terms that suit your evolving needs. With CICI Hosted voice, powered by Webex for Gamma, your communication infrastructure grows with you, providing the flexibility you need to adapt to changing business environments. Whether you're adding new users, opening new locations, or transitioning to hybrid work, your system scales seamlessly.
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Cost-Effective Solutions
Our flexible plans are designed to offer you the best value for your investment, tailored specifically to your requirements. Streamline your operations and reduce overheads with our single, unified platform that brings together all your communication needs, meetings, messaging, audio, video calls, and more, into one integrated system. Eliminate the need for multiple vendors and reduce IT complexity.
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Advanced AI Features
Webex for Gamma includes cutting-edge AI capabilities that enhance your communication efficiency:
- AI Assistant: Automated voice-activated commands, note-taking, and meeting highlights
- Transcription Services: Real-time transcription and post-meeting summaries
- Noise Reduction: Advanced background noise removal for professional, distraction-free conversations
- Smart Messaging: AI-powered message recap, space summaries, and tone adjustment
- Intelligent Analytics: Data-driven insights to improve team performance and customer interactions
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Robust Security
You can trust our enterprise-grade security to keep your data safe. Full guest participation is securely managed, ensuring compliance with global privacy laws and regulations. This commitment to security helps you maintain trust and integrity in your communications. Features include end-to-end encryption, multi-factor authentication, and comprehensive compliance certifications.
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Unified Collaboration Environment
Webex for Gamma integrates seamlessly with your existing systems and third-party applications, boosting your productivity and maximizing ROI:
- Microsoft Teams integration for unified presence and communication
- Google Calendar and MS Office Calendar for seamless scheduling
- Slack integration for enhanced team collaboration
- OneDrive for cloud storage access
- Vidcast for asynchronous video messaging
- CRM systems for screen pop and customer context
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Gamma-Powered Telephony and VoIP Technology
With CICI Hosted Voice, you gain access to leading telephony and VoIP technology, backed by Gamma's award-winning network with over 99.99% uptime. This ensures clear audio and reliable connectivity, so your team stays connected wherever they are. Gamma's optimized network enhances performance, delivering smoother calls and video conferences, ensuring every conversation is productive and uninterrupted.
Tailored Solutions for Every Need
CICI Hosted Voice, powered by Webex for Gamma offers flexible subscription models designed to meet the diverse needs of your organization.
Our modular approach means you only pay for what you need.
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Fill out the form below and one of our experts will be in touch shortly.
AI-Powered Features to Empower Your Teams
CICI Hosted Voice, powered by Webex for Gamma uses artificial intelligence to make every interaction more productive. From automated meeting notes and real-time transcription to advanced noise removal and smart analytics, AI works behind the scenes to eliminate busywork and help your teams focus on what matters most.
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In Meetings:
- Cisco AI Assistant for automated note-taking
- Real-time transcription
- Catch Me Up feature for late joiners
- Ask AI Assistant for meeting insights
- Save summaries and transcripts without recording
- Auto Step Away when you're inactive
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Webex Messaging:
- AI-powered message rephasing and tone adjustment
- Message translation capabilities
- Unread messages recap
- Space summaries for quick context
- Smart threading and organization
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Webex Meetings Enhancements:
- Background noise removal for clear audio
- Vidcast for asynchronous video communication
- Breakout sessions for group work
- Immersive Share for engaging presentations
- Meeting recordings with searchable transcripts
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Advanced Analytics:
- Usage reports and engagement metrics
- Meeting effectiveness analysis
- Customer experience insights
- Performance optimization recommendations
- Data-driven decision support
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Enhanced Experiences:
- Gesture recognition for non-verbal communication
- Raise hand, clap, thumbs up/down without interrupting
- Real-time queue view for customer service teams
- Immersive presentations that engage audiences
Find out more...
Submit the form below and one of our experts will be in touch shortly.
Integration & Compatibility
CICI Hosted Voice, powered by Webex for Gamma seamlessly integrates with the tools your business already uses:
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Microsoft Ecosystem
- Microsoft Teams for unified communication
- MS Office Calendar for scheduling
- Outlook integration
- OneDrive for file storage
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Google Workspace
- Google Calendar synchronization
- Cloud storage integration
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Productivity Tools
- Slack for team messaging
- Vidcast for video communication
- Slido for interactive presentations
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Business Applications
- CRM systems (Salesforce, Zendesk, etc.)
- Help desk platforms
- Custom integrations via APIs
Customer Success Story: Enveh Transport & Logistics
The Challenge
Enveh Transport and Logistics needed to improve customer accessibility and internal communication visibility. Their existing on-premise NEC platform lacked reporting capabilities, making it impossible to evidence demand levels, peak times, or dropped calls. They also needed seamless Microsoft Teams integration for team presence visibility.
The Solution
CICI Group, a Gamma partner, provided Webex for Gamma (CICI Voice powered by Webex for Gamma) to unify Enveh's voice system with comprehensive features and reporting.
The Results:
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Improved Reporting & Insights:
- Live reporting tracks peak times and staffing levels
- Visibility into call queue performance
- Data-driven decision making
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Enhanced Functionality:
- Unlimited call queues without additional licensing
- MS Teams integration for presence visibility
- AI summarization on all meetings
- Easy administration through Webex Control Hub
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Future-Proof Platform:
- Skill-based routing capabilities ready when needed
- Screen pop integration with CRM
- Contact centre features: silent whisper, monitor, and coach
- Plug-and-play cloud solution eliminating on-premise maintenance
User Adoption:
"Not only does CICI Voice do everything we wanted and more, it's also very straightforward to use and administer.
It's built very much around ease of use rather than putting complicated functionality first.
Every member of the Enveh team uses the system for all voice, chat and meetings and have been able to get to grips with it very quickly."
— Mitch Clarke, Sales Director, Enveh Transport and Logistics
Proven Reliability
99.99% uptime with redundant infrastructure keeping your communications always online.
Enterprise-Grade Security
End-to-end encryption and ISO 27001/SOC 2 compliance protecting your data.
Expert Support
UK-based team committed to your success from setup to optimisation.
Simple Migration
Experienced engineers handle deployment with full training included.
Future-Ready Technology
Regular updates and AI-powered innovations keeping you ahead.
Frequently Asked Questions
Here you can find some of the most common questions we receive.
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What is CICI Hosted Voice?
CICI Hosted Voice, powered by Webex for Gamma is an all-in-one collaboration platform that combines video conferencing, messaging, file sharing, and IP calling into a single, easy-to-use system, powered by Cisco Webex and optimized by Gamma's network.
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How does it work?
Getting started is simple. Our team guides you through consultation, setup, integration, training, and ongoing management. We assess your needs, implement the solution, provide comprehensive training, and offer 24/7 support as your business grows.
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Is CICI Hosted Voice secure?
Yes, it's built on Cisco's robust security framework with end-to-end encryption, ensuring your communications are secure and compliant with industry standards including GDPR, ISO 27001, and SOC 2.
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Can it integrate with our current tools?
Absolutely. Webex for Gamma integrates seamlessly with popular business applications including Microsoft Teams, Salesforce, Zendesk, Google Calendar, Slack, and many more.
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Do I still need physical phone lines?
No, Webex for Gamma is a cloud-based solution using Voice over IP (VoIP). You can use your internet connection for both phone and data, eliminating the need for separate analogue or ISDN lines and reducing costs.
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What's the difference between the subscription tiers?
Each tier builds on the previous one:
- Common Area: Basic calling for shared spaces
- Webex Voice: Advanced calling with softphone
- Webex Calling: Full UCaaS with meetings and messaging
- Webex Suite: Premium features with larger meetings and advanced AI
- CX Essentials: Customer experience focused features
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How much does it cost?
We offer flexible pricing models tailored to your business size and needs. Pricing depends on the number of users, features required, and contract terms. Contact us for a personalized quote.
Get started today!
Ready to Transform Your Business Communications?
Contact our team to discover how CICI Hosted Voice can revolutionize the way your organization collaborates.