In addition to our core offering of Mobile solutions, Unified Communications, CCaaS, Connectivity and Networking and IT solutions, we also provide the following:
Business phone lines and calls
We offer cost-effective, reliable and tailored business phone line services, including landline products and SIP trunking. No matter the size or industry, your business can stay connected with customers, suppliers, and employees (and never miss a call again).
Our business phone lines also come with helpful call features to help manage calls easily and effectively. And we offer excellent customer support as standard to ensure your business receives the assistance needed to maximise its phone services.
SIP trunking
If you're ready to move to IP telephony, scalable SIP trunking services will help your business transition smoothly while minimising disruption.
SIP trunking is ideal if you're unsure whether to take the leap to a fully hosted voice product. It uses a data connection that works over your current phone system and provides a gateway into Voice over Internet Protocol (VoIP), giving you valuable insights before you take the plunge into cloud services.
Inbound numbers
In this context, an inbound number is a non-geographic phone number that enables your business to route incoming calls to the right department every time. Inbound numbers are essential if your business needs to manage large volumes of incoming calls or provide a professional impression for customers.
Using inbound numbers, you can improve customer service and reduce waiting times, increasing customer satisfaction and loyalty. Valuable call analytics are part of the package – these insights can inform call routing and staffing decisions, leading to optimal operational efficiency and cost savings.
Remote desktop and augmented reality solutions
CICI Group is pleased to partner with TeamViewer for all remote access and augmented reality solutions.
TeamViewer is a cloud-based, comprehensive remote access, control and support solution that works across every desktop and mobile platform, including Windows, macOS, Android, and iOS. It lets IT professionals access computers or mobile devices remotely from anywhere.
TeamViewer is powered by the world's largest remote connectivity infrastructure — spanning 200 countries and connecting more than 2.5 billion devices.
Remote support
Technical problems like system crashes and device failures happen all the time in the workplace, leading to much disruption and a substantial decrease in productivity. With TeamViewer, you can provide instant remote support for employees or clients instead of making on-site service calls which cost time and money.
TeamViewer offers smart features such as custom branding, integrated service case management, sticky notes on remote computers and mobile device management integration.
Remote access
Stay productive whether you're working from home or away with TeamViewer's remote access tools for PCs, mobiles and servers. Each device can be securely accessed (no need for a VPN), so important files and documents are always at your fingertips.
Top features include permanent access for unattended devices, video conferencing through 'TeamViewer Meeting', simple and secure file sharing, remote printing and a black screen if you need incognito mode.
Mobile device support
Access, manage and support mobile and commercial-grade devices wherever you are, even if devices are unattended. IoT devices, POS machines and other digital assets can be remotely supported through TeamViewer.
This solution enables you to share screens on iOS devices, transfer files securely, view system diagnostics and control processes on the supported device.
TeamViewer Assist AR
(Augmented Reality)
TeamViewer Assist AR provides easy and secure AR-powered remote visual assistance, enabling you to identify and solve problems anywhere worldwide. Using this, you can:
Close knowledge gaps
Boost customer satisfaction
Solve problems quickly
Save money
Minimise downtime
Payment solutions
CICI has partnered with Trust Payments for all online, POS and mobile payment requirements. Trust Payments has 20,000+ customers globally, including leading brands such as Matalan, Costa, Best Western Hotel Group and Holland and Barrett. If your business needs a payment solution and operates in the retail, gambling, hospitality, travel, crypto, financial services or education sectors, Trust Payments is an excellent choice.
Business phone lines and calls
We offer cost-effective, reliable and tailored business phone line services, including landline products and SIP trunking. No matter the size or industry, your business can stay connected with customers, suppliers, and employees (and never miss a call again).
Our business phone lines also come with helpful call features to help manage calls easily and effectively. And we offer excellent customer support as standard to ensure your business receives the assistance needed to maximise its phone services.
SIP trunking
If you're ready to move to IP telephony, scalable SIP trunking services will help your business transition smoothly while minimising disruption.
SIP trunking is ideal if you're unsure whether to take the leap to a fully hosted voice product. It uses a data connection that works over your current phone system and provides a gateway into Voice over Internet Protocol (VoIP), giving you valuable insights before you take the plunge into cloud services.
Inbound numbers
In this context, an inbound number is a non-geographic phone number that enables your business to route incoming calls to the right department every time. Inbound numbers are essential if your business needs to manage large volumes of incoming calls or provide a professional impression for customers.
Using inbound numbers, you can improve customer service and reduce waiting times, increasing customer satisfaction and loyalty. Valuable call analytics are part of the package – these insights can inform call routing and staffing decisions, leading to optimal operational efficiency and cost savings.
Remote desktop and augmented reality solutions
CICI Group is pleased to partner with TeamViewer for all remote access and augmented reality solutions.
TeamViewer is a cloud-based, comprehensive remote access, control and support solution that works across every desktop and mobile platform, including Windows, macOS, Android, and iOS. It lets IT professionals access computers or mobile devices remotely from anywhere.
TeamViewer is powered by the world's largest remote connectivity infrastructure — spanning 200 countries and connecting more than 2.5 billion devices.
Remote support
Technical problems like system crashes and device failures happen all the time in the workplace, leading to much disruption and a substantial decrease in productivity. With TeamViewer, you can provide instant remote support for employees or clients instead of making on-site service calls which cost time and money.
TeamViewer offers smart features such as custom branding, integrated service case management, sticky notes on remote computers and mobile device management integration.
Remote access
Stay productive whether you're working from home or away with TeamViewer's remote access tools for PCs, mobiles and servers. Each device can be securely accessed (no need for a VPN), so important files and documents are always at your fingertips.
Top features include permanent access for unattended devices, video conferencing through 'TeamViewer Meeting', simple and secure file sharing, remote printing and a black screen if you need incognito mode.
Mobile device support
Access, manage and support mobile and commercial-grade devices wherever you are, even if devices are unattended. IoT devices, POS machines and other digital assets can be remotely supported through TeamViewer.
This solution enables you to share screens on iOS devices, transfer files securely, view system diagnostics and control processes on the supported device.
TeamViewer Assist AR
(Augmented Reality)
TeamViewer Assist AR provides easy and secure AR-powered remote visual assistance, enabling you to identify and solve problems anywhere worldwide. Using this, you can:
Close knowledge gaps
Boost customer satisfaction
Solve problems quickly
Save money
Minimise downtime
Payment solutions
CICI has partnered with Trust Payments for all online, POS and mobile payment requirements. Trust Payments has 20,000+ customers globally, including leading brands such as Matalan, Costa, Best Western Hotel Group and Holland and Barrett. If your business needs a payment solution and operates in the retail, gambling, hospitality, travel, crypto, financial services or education sectors, Trust Payments is an excellent choice.
For more information about our additional services, please reach out; we'll be happy to assist.
