IT SOLUTIONS

Keeping your IT infrastructure running smoothly can be challenging and costly, especially if it's growing in complexity and you're shifting to cloud-based services. CICI Group partners with Sand Communication who are an established IT Managed Service Provider. CICI can take over the responsibility for maintaining and monitoring your IT systems, including hardware, software, network infrastructure, cybersecurity, data backup and recovery, and help desk support.

By outsourcing your IT management to CICI Group, we'll ensure all your systems run efficiently to improve uptime and reliability, leaving you or your IT team to focus on other business-critical activities.

Our managed service offerings are designed to meet the unique needs of small to midsize businesses across the UK. Our cutting-edge technology and specialised expertise will help you enhance your IT infrastructure and give you access to the latest technologies that may not be available in-house. We'll also improve your cybersecurity position and reduce your IT operational costs.

CICI Group's comprehensive suite of IT managed services includes:

Extensive service coverage – We serve all regions in the UK.

Proactive IT support – A dedicated IT director will ensure your computer systems, internal security and networks function correctly. Any issues will be reported promptly and rectified quickly.

Remote IT support – 98% of faults are fixed remotely. If the problem is too difficult to resolve via a phone call, we'll connect to your desktop device and resolve the issue virtually as quickly as possible to keep productivity levels at a maximum.

On-site IT support – CICI offers a package that includes on-premise support services for rare issues that can't be resolved remotely.

Proactive monitoring – Our IT engineers monitor your systems around the clock to identify and resolve issues before they impact your business.

Background working – We use a remote monitoring platform to monitor each system individually. We receive alerts for excess memory usage and hardware temperature, when new operating system patches become available and when software needs to be installed or removed.

An extension of your IT team – At CICI, we can work with your existing IT staff to complement and enhance in-house support for infrastructure and networks, all while providing expert guidance and enterprise-grade monitoring and reporting.

Office 365 backup – Microsoft won't back up your data for longer than 90 days. CICI Group ensures you won't lose crucial business data by easily backing up all your company mailboxes and Sharepoint/One Drive documents.

Cyber essentials – We'll ensure your business IT systems are GDPR compliant and that IT infrastructure is up-to-date. This can help with government grants, new contracts and safety reassurance.

IT security – This is crucial in today's digital age, where businesses rely heavily on technology to store and share sensitive information. CICI Group recognises that a security breach can result in significant financial losses, reputational damage and legal consequences. We can provide bespoke IT security options to protect your business.

We're committed to providing exceptional service and customised solutions to meet your business's unique needs. For reliable, secure and efficient IT solutions that can help uplevel your business, look no further than CICI Group.