Our CCaaS solutions enable you to engage with customers via various communication channels, including live chat, email, social media, voice and video calls. Being a cloud-based solution, your business can offer a more flexible and personalised communication experience that can be conducted from anywhere. 
CCaaS ensures business communication is efficient and responsive across all channels, leading to increased customer satisfaction and internal time and cost savings. For example, your service team can benefit from streamlined workflows, which save time and boost productivity. And you won't have to worry about maintaining and updating on-premise IT infrastructure, which can prove expensive. 
 
 
 
 
It's important to carefully consider your business's specific needs and requirements, not just now but also in the future, before choosing and implementing a CCaaS solution. Scalability, security, and integration with existing systems are all factors that need to be taken into account to ensure a successful and effective implementation that will serve your business long-term. 
 
At CICI Group, we'll help you understand where you are now in terms of a contact centre solution and what your business is looking to achieve to improve operations. 
 
 
 
 

WHY USE CICI FOR CONTACT CENTRE AS A SERVICE? 

CICI Group partners with tier-one vendors such as NICE, Five9, Genesys, 8X8 and Talkdesk and has over ten years of experience in this industry. We'll help optimise your contact centre operations, bringing all channels together in a seamless omnichannel environment. 
With a CCaaS solution from CICI, your business will also benefit from: 
Better workforce management – CCaaS gives you a bird's eye view of contact centre demand levels, ensuring your team is ready and available to handle maximum calls when needed. 
Improved analytics – Easily track trends and get forecasts of contact centre staff workloads. 
Third-party integrations – Many of CICI's solutions can be integrated into business systems such as CRM or ERP apps. 
AI and automation – Send automatic replies to frequently asked questions to speed up customer response times and free up agents' time to address more complex issues. 
A vertical contact centre solution – CICI Group covers all sectors, so whether your business is in retail, financial services or the pharmaceutical industry, we'll provide a bespoke solution geared to your customer interactions. 
Limitless scalability – All our CCaaS solutions are flexible and can scale up or down depending on your business growth. 
Fast implementation – We understand time is a priority, and disruption to your business activities needs to be minimal. We'll ensure your new cloud-based contact centre is ready to function as soon as possible. 
Complete flexibility – Your customer service staff, team leaders and admin support can work from any location, whether at home, in another office or abroad. 
We take the hassle out of sourcing a new contact centre solution by presenting you with the best vendors and products to suit your business needs. No more time wasted researching multiple vendors and carrying out comparisons – we do all the legwork, saving you substantial time and money. 
Just one discovery call with CICI will allow us to understand your business requirements and match you with suitable solutions. 
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